Contact Us
Your Provider Relations representative is your liaison with our health plan, bringing your needs, suggestions and concerns to the attention of our medical directors, policy makers and communications staff.
Find Your Local Representative
Update Coming Soon
For immediate concerns, contact Lisa Mitchell
716-374-0966
Lisa.Mitchell@Univerahealthcare.com
COVERAGE AREA (Medical & Dental):
- Delevan,
- Freedom,
- Gowanda,
- Machias,
- Versailles
- Allegany,
- Cuba,
- Ellicottville,
- Fillmore,
- Franklinville,
- Friendship,
- Houghton,
- Little Valley,
- Randolph,
- Salamanca,
- Alfred,
- Andover,
- Canaseraga,
SPECIALTY PROVIDERS:
Durable Medical Equipment, Urgent Care, Behavioral Health

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com
SPECIALTY PROVIDERS:
Ambulance Services

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com
COVERAGE AREA (Medical & Dental):
Olean, Wellsville
SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities
HOSPITALS:
All Hospitals within County
Update Coming Soon
For immediate concerns, contact Lisa Mitchell
716-374-0966
Lisa.Mitchell@Univerahealthcare.com
SPECIALTY PROVIDERS:
Behavioral Health, Durable Medical Equipment, Urgent Care

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com
SPECIALTY PROVIDERS:
Ambulance Services

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com
COVERAGE AREA (Medical & Dental):
All ZIP codes within County
SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities
HOSPITALS:
All Hospitals within County
Update Coming Soon
For immediate concerns, contact Lisa Mitchell
716-374-0966
Lisa.Mitchell@Univerahealthcare.com
- Angola,
- Blasdell,
- Boston,
- Collins,
- Derby,
- Eden,
- Grand Island,
- Hamburg,
- Lakeview,
- North Collins,
- Orchard Park,
- Tonawanda,
- Kenmore,
- Lackawanna,
- West Seneca
HOSPITALS:
BryLin Hospital, Quest Diagnostics
SPECIALTY PROVIDERS:
Behavioral Health, Durable Medical Equipment, Urgent Care

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com
COVERAGE AREA (Medical & Dental):
- Bowmansville,
- Clarence,
- Depew,
- East Amherst,
- Getzville,
- Lancaster,
- Buffalo,
- South Buffalo,
- Williamsville
- Cheektowaga,
- Amherst,
HOSPITALS:
Catholic Health System

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com
COVERAGE AREA (Medical & Dental):
- Akron,
- Alden,
- Chafee,
- East Aurora,
- Elma,
- Holland,
- South Wales,
- Springville
- Buffalo (14263),
SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities
HOSPITALS:
All Hospitals within County (except Catholic Health System & BryLin Hospital)
Update Coming Soon
For immediate concerns, contact Lisa Mitchell
716-374-0966
Lisa.Mitchell@Univerahealthcare.com
SPECIALTY PROVIDERS:
Behavioral Health, Durable Medical Equipment, Urgent Care

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com
SPECIALTY PROVIDERS:
Ambulance Services

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com
COVERAGE AREA (Medical & Dental):
All ZIP codes within County
SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities
HOSPITALS:
All Hospitals within County
Update Coming Soon
For immediate concerns, contact Lisa Mitchell
716-374-0966
Lisa.Mitchell@Univerahealthcare.com
COVERAGE AREA (Medical & Dental):
Lewiston, Niagara University, North Tonawanda, Niagara Falls
SPECIALTY PROVIDERS:
Durable Medical Equipment, Urgent Care, Behavioral Health
HOSPITALS:
Niagara Falls Memorial

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com
SPECIALTY PROVIDERS:
Ambulance Services
HOSPITALS:
Catholic Health System, Eastern Niagara Hospital

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com
COVERAGE AREA (Medical & Dental):
- Barker,
- Gasport,
- Lockport,
- Lyndonville,
- Medina,
- Middleport,
- Newfane,
- Ransomville,
- Sanborn,
- Wilson,
- Youngstown
- Albion,
- Holley,
- Kendall,
- Kent,
- Waterport,
SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities
HOSPITALS:
All Hospitals within County (except Catholic Health System & Niagara Falls Memorial)
Update Coming Soon
For immediate concerns, contact Lisa Mitchell
716-374-0966
Lisa.Mitchell@Univerahealthcare.com
SPECIALTY PROVIDERS:
Behavioral Health, Durable Medical Equipment, Urgent Care

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com
COVERAGE AREA (Medical & Dental):
- Emporium,
- Meadville,
- Russell,
- Warren,
- Youngsville
- Corry,
- Fairview,
- Girard,
- North East,
- Waterford,
- Erie (16501-16512, 16550, 16565),
- Bradford,
- Port Allegany,
- Shinglehouse,
- Smithport,
- Coudersport
SPECIALTY PROVIDERS:
Ambulance Services

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com
SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities
HOSPITALS:
All Hospitals
Customer Care
- Call 1-866-265-5983 or Email
- Fax 1-877-203-9401
Pharmacy Help Desk
- Call 1-800-724-5033 or Email
EDI Solutions
Web Help Desk (Technical Website Issues)
- Call 1-800-278-1247 or Email
Case or Disease Management
- Call 1-800-516-5254
Mailing Address for:
(Claims, Membership Enrollment forms, and related Correspondence)
Univera HealthcareP.O. Box 211256
Eagan, MN 55121
Corporate Street Address:
Univera Healthcare205 Park Club Lane
Buffalo, NY 14221
Team Email Address: UniveraPR@univerahealthcare.com
Phone Number for messages only: 716-857-4647
Fax Line: 716-857-4578

Manager of Provider Relations
Jennifer Jenkinson
716-857-6254
Jennifer.Jenkinson@univerahealthcare.com


Regional Provider Contracting and Reimbursement Manager
Barbara J McCroskey, CPF, CCC
716-467-7156
Barbara.McCroskey@univerahealthcare.com
Chat Online
Chat with a representative
Chat Offline
Hours of Operation
Provider Web Chat
Contact Us Style and Script
- Request claims adjustments
- View fee schedules, provider manuals and policies
- Update practice information and more
Also available: HEALTHeNET™ (eligibility, benefits, claims and referrals), InstaMed® remittances and authorizations tools.