Contact Us

Find Your Local Representative

Your Provider Relations representative is your liaison with our health plan, bringing your needs, suggestions and concerns to the attention of our medical directors, policy makers and communications staff.

 
 

Andrea Copeland
716-954-1691
Andrea.Copeland@UniveraHealthcare.com 

COVERAGE AREA (Medical & Dental):

  • Delevan,
  • Freedom,
  • Gowanda,
  • Machias,
  • Versailles
  • Allegany,
  • Cuba,
  • Ellicottville,
  • Fillmore,
  • Franklinville,
  • Friendship,
  • Houghton,
  • Little Valley,
  • Randolph,
  • Salamanca,
  • Alfred,
  • Andover,
  • Canaseraga,

SPECIALTY PROVIDERS:
Urgent Care, Behavioral Health

Sheri Bezinque
 

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com

SPECIALTY PROVIDERS:
Ambulance Services, Durable Medical Equipment

Donna Gawel
 

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com  

COVERAGE AREA (Medical & Dental):
Olean, Wellsville

SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities

HOSPITALS:
All Hospitals within County

 
 

Andrea Copeland
716-954-1691
Andrea.Copeland@UniveraHealthcare.com 

SPECIALTY PROVIDERS:
Behavioral Health, Urgent Care

Sheri Bezinque
 

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com

SPECIALTY PROVIDERS:
Ambulance Services, Durable Medical Equipment

Donna Gawel
 

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com  

COVERAGE AREA (Medical & Dental):
All ZIP codes within County

SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities

HOSPITALS:
All Hospitals within County

 
 

Andrea Copeland
716-954-1691
Andrea.Copeland@UniveraHealthcare.com 

  • Angola, Blasdell, Boston, Buffalo, Collins, Derby, Eden, Gowanda, Grand Island, Kenmore, Lackawanna, Lakeview, North Collins, Tonawanda

HOSPITALS:
BryLin Hospital, Quest Diagnostics

SPECIALTY PROVIDERS:
Behavioral Health, Urgent Care

Sheri Bezinque
 

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com

COVERAGE AREA (Medical & Dental):

  • Amherst, Bowmansville, Clarence, East Amherst, Getzville, Williamsville 

HOSPITALS:
Catholic Health System, Durable Medical Equipment

SPECIALTY PROVIDERS:
Ambulance Providers, Durable Medical Equipment

Donna Gawel
 

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com  

COVERAGE AREA (Medical & Dental):

  • Akron, Alden, Buffalo (14263 only), Chafee, Cheektowaga, Depew, East Aurora, Elma, Hamburg, Holland, Irving, Lancaster, Orchard Park, South Wales, Springville, South Buffalo, West Seneca

SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities

HOSPITALS:
All Hospitals within County (except Catholic Health System & BryLin Hospital)

 
 

Andrea Copeland
716-954-1691
Andrea.Copeland@UniveraHealthcare.com 

SPECIALTY PROVIDERS:
Behavioral Health, Urgent Care

Sheri Bezinque
 

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com

COVERAGE AREA:
Albion, Barker, Gasport, Holley, Kendall, Kent, Lewiston, Lockport, Lyndonville, Medina, Middleport, Newfane, Niagara Falls, Niagara University, North Tonawanda, Ransomville, Sanborn, Wilson, Waterport, Youngstown

SPECIALTY PROVIDERS:
Ambulance Services, Durable Medical Equipment

Donna Gawel
 

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com  

COVERAGE AREA (Medical & Dental):
All ZIP codes within County

SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities

HOSPITALS:
All Hospitals within County

 
 

Andrea Copeland
716-954-1691
Andrea.Copeland@UniveraHealthcare.com 

COVERAGE AREA (Medical & Dental):
Lewiston, Niagara University, North Tonawanda, Niagara Falls

SPECIALTY PROVIDERS:
Urgent Care, Behavioral Health

HOSPITALS:
Niagara Falls Memorial

Sheri Bezinque
 

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com

COVERAGE AREA:
Albion, Barker, Gasport, Holley, Kendall, Kent, Lewiston, Lockport, Lyndonville, Medina, Middleport, Newfane, Niagara Falls, Niagara University, North Tonawanda, Ransomville, Sanborn, Wilson, Waterport, Youngstown

SPECIALTY PROVIDERS:
Ambulance Services, Durable Medical Equipment

HOSPITALS:
Catholic Health System, Eastern Niagara Hospital

Donna Gawel
 

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com  

SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities

HOSPITALS:
All Hospitals within County (except Catholic Health System & Niagara Falls Memorial)

 
 

Andrea Copeland
716-954-1691
Andrea.Copeland@UniveraHealthcare.com 

SPECIALTY PROVIDERS:
Behavioral Health, Urgent Care

Megan Fernham
 

Megan Farnham
716-383-2335
Megan.Farnham@UniveraHealthcare.com 

COVERAGE AREA (Medical & Dental):

  • Emporium,
  • Meadville,
  • Russell,
  • Warren,
  • Youngsville
  • Corry,
  • Fairview,
  • Girard,
  • North East,
  • Waterford,
  • Erie (16501-16512, 16550, 16565),
  • Bradford,
  • Port Allegany,
  • Shinglehouse,
  • Smithport,
  • Coudersport

SPECIALTY PROVIDERS:
Ambulance Services, Durable Medical Equipment

Donna Gawel
 

Donna Gawel
716-946-8045
Donna.Gawel@univerahealthcare.com  

SPECIALTY PROVIDERS:
Ambulatory Surgery Centers, Home Care, Hospitalist & Emergency Physician Groups, Skilled Nursing Facilities

HOSPITALS:
All Hospitals

Team Email Address: UniveraPR@univerahealthcare.com

Phone Number for messages only: 716-857-4647

Fax Line: 716-857-4578

 

Director Provider Relations and Contract Negotiations
Jennifer Jenkinson 
716-857-6254
Jennifer.Jenkinson@univerahealthcare.com

 

Supervisor of Provider Relations 
Lisa Mitchell 
716-857-4478
Lisa.Mitchell@univerahealthcare.com

 

Regional Provider Contracting and Reimbursement Manager
Barbara J McCroskey, CPF, CCC
716-467-7156
Barbara.McCroskey@univerahealthcare.com

Chat Offline

Hours of Operation
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Provider Web Chat

Connect with our friendly, knowledgeable teams.

Customer Care

Contact Customer Care for eligibility/benefits and claims inquiries

Contact By:
Call: 1-866-265-5983
Submit an inquiry online
Fax: 1-877-203-9401

Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET

Dental Customer Care

Contact Dental Customer Care for eligibility/benefits and claims inquiries

Contact By:
Call 1-800-724-1675
Submit an inquiry online

Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET

Pharmacy Help Desk

For medication prior authorization, benefit questions, or to reach a pharmacist

Contact By:
Call: 1-800-920-8889
Submit an inquiry online

EDI Solutions

EDI Solutions can help with electronic transactions such as claim submissions, eligibility and claim status

Contact By:
EDI.Solutions@univerahealthcare.com

Web Help Desk

Contact the Web Help Desk for technical website issues.

Contact By:
Call: 1-800-724-5033
Submit an inquiry online

Monday - Thursday: 8 a.m. - 4:30 p.m. ET
Friday: 9 a.m. - 4:30 p.m. ET

Mailing/Corporate Address

Mail claims to:

Univera Healthcare​
P.O. Box 211256​
Eagan, MN 55121

Corporate Address
Mail correspondence to:

Univera Healthcare​
205 Park Club Lane​
Buffalo, NY 14221

HEDIS Quality

Contact our Healthcare Quality Coordinator team for more information on HEDIS.

Contact By:
Call: 1-800-768-8177
HEDIS.Clinical.Team@excellus.com

Risk Adjustment

Contact our team of certified risk adjustment coders who can assist with documentation and coding tips specific to your practice.

Contact By:
Risk.Adjustment.Provider.Contact@excellus.com

Join Our Network

Email Provider Enrollment to submit your application and follow up on enrollment status.

Visit our Join Our Network page for more information.

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