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Find Your Local Representative

Your Provider Relations representative is your liaison with our health plan, bringing your needs, suggestions and concerns to the attention of our medical directors, policy makers and communications staff.

Alyssa Ursin

Alyssa Ursin
(716)344-1621
Alyssa.Ursin@Univerahealthcare.com 

Coverage Area:
Chautauqua, State of Pennsylvania, Erie (14006, 14025, 14033, 14034, 14047, 14052, 14055, 14057, 14059, 14069, 14070, 14075, 14080, 14081, 14085, 14111, 14127, 14139, 14141, 14201-14216, 14218, 14219, 14222, 14224, 14267)

SPECIALTY PROVIDER Types:
All Dental Providers & Groups, Diabetes Prevention Programs and Health Coaches, Dietician and Nutrition Groups, Labs (including Quest and X-Cell labs)

Assigned Groups:
Buffalo Nutrition and Dietetics PLLC, Community Health Center of Buffalo, Evergreen Health, Greater Buffalo United Accountable Health Network GBUAHN), Highgate Medical Group, Jericho Road, WNY Urology

Hospitals/Facilities:
ECMC, UPMC at WCA, Westfield Memorial Hospital (Allegany Health Network), St. Vincents Medical Center (Allegany Health Network), Bertrand Chaffee Hospital

Donna Gawel

Donna Gawel
(716) 946-8045
donna.gawel@univerahealthcare.com  

Coverage Area:
Wyoming, Allegany, Cattaragus, Genesee, Erie (14001, 14004, 14030, 14043, 14086, 14220, 14225, 14227, 14263)

SPECIALTY PROVIDER Types:
Hospitals & Emergency Physician Groups, Anesthesia Groups, Chiropractors, Dialysis, Hospice & Palliative Care, Radiology Groups, Therapy Providers (PT/OT/ST), Vision Care Providers (MD/DO)

Assigned Groups:
Broadway Pediatrics, Buffalo Neurosurgery, Dent Neurological Group, General Physician Groups, Hertel Elmwood Center, Niagara Street Pediatrics, People Inc., Roswell Park Care Network Hemotology & Oncology (all locations), Roswell Park Clinical Practice Plan, UB Ortho & UBMD, UPA

Hospitals/Facilities:
All Urgent Cares, Ambulatory Surgery Centers (except CHS), Home Cares (except CHS), Hospitals (unless assigned to other PR Rep), and Skilled Nursing Facilities (except CHS)

Megan Farnham

Megan Farnham
(716) 383-2335
megan.farnham@univerahealthcare.com  

Coverage Area:
Niagara, Orleans, Erie (14026, 14031, 14051, 14068, 14221, 14226, 14228, 14072, 14150, 14217, 14223)

SPECIALTY PROVIDER Types:
Ambulance Services, Adult Social Day Care, Audiologists & Hearing Aid Vendors, Behavioral Health, Durable Medical Equipment, Fertility Specialists, Independent Behavioral Health Providers & Facilities

Assigned Groups:
Cogent Hospitalist Group, Excelsior Ortho, Ken-Ton Family Care Center (CHS), Lovejoy/St. Vincent Health Center (CHS), Medical Health Associates, Mercy Comprehensive Health Center (CHS), OLV Family Care Center (CHS), Sisters Family Health Center (CHS), SUNDOC, Trinity Medical WNY

Hospitals/Facilities:
Catholic Health (CHS), Niagara Falls Memorial, Brylin Hospital

Lisa Mitchell

Lisa Mitchell
(716) 857-4478
lisa.mitchell@univerahealthcare.com  

Assigned Groups:
Buffalo Medical Group

Team Email Address: univerapr@univerahealthcare.com

Phone Number for messages only: (716) 857-4647

Fax Line: (716) 857-4578


Jennifer Jenkinson

Director Provider Relations and Contract Negotiations
Jennifer Jenkinson 
(716) 352-1356
jennifer.jenkinson@univerahealthcare.com  

Manager, Provider Relations 
Lisa Mitchell 
(716) 857-4478
lisa.mitchell@univerahealthcare.com  

Regional Provider Contracting and Reimbursement Manager
Barbara J McCroskey, CPF, CCC
(716) 467-7156
barbara.mccroskey@univerahealthcare.com  

Connect with our friendly, knowledgeable teams.

Customer Care

Contact Customer Care for eligibility/benefits and claims inquiries

Contact By:
Call: 1-866-265-5983
Submit an inquiry online
Fax: 1-877-203-9401

Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET

Dental Customer Care

Contact Dental Customer Care for eligibility/benefits and claims inquiries

Contact By:
Call 1-800-724-1675
Submit an inquiry online

Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET

Pharmacy Help Desk

For medication prior authorization, benefit questions, or to reach a pharmacist

Contact By:
Call: 1-800-920-8889
Submit an inquiry online

EDI Solutions

EDI Solutions can help with electronic transactions such as claim submissions, eligibility and claim status

Contact By:
EDI.Solutions@univerahealthcare.com

Web Help Desk

Contact the Web Help Desk for technical website issues.

Contact By:
Call: 1-800-724-5033
Submit an inquiry online

Monday - Thursday: 8 a.m. - 4:30 p.m. ET
Friday: 9 a.m. - 4:30 p.m. ET

Mailing/Corporate Address

Mail claims to:

Univera Healthcare​
P.O. Box 211256​
Eagan, MN 55121

Corporate Address
Mail correspondence to:

Univera Healthcare​
205 Park Club Lane​
Buffalo, NY 14221

HEDIS Quality

Contact our Healthcare Quality Coordinator team for more information on HEDIS.

Contact By:
Call: 1-800-768-8177
HEDIS.Clinical.Team.Univera@univerahealthcare.com

Risk Adjustment

Contact our team of certified risk adjustment coders who can assist with documentation and coding tips specific to your practice.

Contact By:
Risk.Adjustment.Provider.Contact.Univera@univerahealthcare.com

Join Our Network

Email Provider Enrollment to submit your application and follow up on enrollment status.

Visit our Join Our Network page for more information.

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