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Find Your Local Representative
Your Provider Relations representative is your liaison with our health plan, bringing your needs, suggestions and concerns to the attention of our medical directors, policy makers and communications staff.
Alyssa Ursin
(716)344-1621
Alyssa.Ursin@Univerahealthcare.com
Coverage Area:
Chautauqua, State of Pennsylvania, Erie (14006, 14025, 14033, 14034, 14047, 14052, 14055, 14057, 14059, 14069, 14070, 14075, 14080, 14081, 14085, 14111, 14127, 14139, 14141, 14201-14216, 14218, 14219, 14222, 14224, 14267)
SPECIALTY PROVIDER Types:
All Dental Providers & Groups, Diabetes Prevention Programs and Health Coaches, Dietician and Nutrition Groups, Labs (including Quest and X-Cell labs)
Assigned Groups:
Buffalo Nutrition and Dietetics PLLC, Community Health Center of Buffalo, Evergreen Health, Greater Buffalo United Accountable Health Network GBUAHN), Highgate Medical Group, Jericho Road, WNY Urology
Hospitals/Facilities:
ECMC, UPMC at WCA, Westfield Memorial Hospital (Allegany Health Network), St. Vincents Medical Center (Allegany Health Network), Bertrand Chaffee Hospital
Donna Gawel
(716) 946-8045
donna.gawel@univerahealthcare.com
Coverage Area:
Wyoming, Allegany, Cattaragus, Genesee, Erie (14001, 14004, 14030, 14043, 14086, 14220, 14225, 14227, 14263)
SPECIALTY PROVIDER Types:
Hospitals & Emergency Physician Groups, Anesthesia Groups, Chiropractors, Dialysis, Hospice & Palliative Care, Radiology Groups, Therapy Providers (PT/OT/ST), Vision Care Providers (MD/DO)
Assigned Groups:
Broadway Pediatrics, Buffalo Neurosurgery, Dent Neurological Group, General Physician Groups, Hertel Elmwood Center, Niagara Street Pediatrics, People Inc., Roswell Park Care Network Hemotology & Oncology (all locations), Roswell Park Clinical Practice Plan, UB Ortho & UBMD, UPA
Hospitals/Facilities:
All Urgent Cares, Ambulatory Surgery Centers (except CHS), Home Cares (except CHS), Hospitals (unless assigned to other PR Rep), and Skilled Nursing Facilities (except CHS)
Megan Farnham
(716) 383-2335
megan.farnham@univerahealthcare.com
Coverage Area:
Niagara, Orleans, Erie (14026, 14031, 14051, 14068, 14221, 14226, 14228, 14072, 14150, 14217, 14223)
SPECIALTY PROVIDER Types:
Ambulance Services, Adult Social Day Care, Audiologists & Hearing Aid Vendors, Behavioral Health, Durable Medical Equipment, Fertility Specialists, Independent Behavioral Health Providers & Facilities
Assigned Groups:
Cogent Hospitalist Group, Excelsior Ortho, Ken-Ton Family Care Center (CHS), Lovejoy/St. Vincent Health Center (CHS), Medical Health Associates, Mercy Comprehensive Health Center (CHS), OLV Family Care Center (CHS), Sisters Family Health Center (CHS), SUNDOC, Trinity Medical WNY
Hospitals/Facilities:
Catholic Health (CHS), Niagara Falls Memorial, Brylin Hospital
Lisa Mitchell
(716) 857-4478
lisa.mitchell@univerahealthcare.com
Assigned Groups:
Buffalo Medical Group
Team Email Address: univerapr@univerahealthcare.com
Phone Number for messages only: (716) 857-4647
Fax Line: (716) 857-4578
Director Provider Relations and Contract Negotiations
Jennifer Jenkinson
(716) 352-1356
jennifer.jenkinson@univerahealthcare.com
Manager, Provider Relations
Lisa Mitchell
(716) 857-4478
lisa.mitchell@univerahealthcare.com
Regional Provider Contracting and Reimbursement Manager
Barbara J McCroskey, CPF, CCC
(716) 467-7156
barbara.mccroskey@univerahealthcare.com
Connect with our friendly, knowledgeable teams.
Customer Care
Contact Customer Care for eligibility/benefits and claims inquiries
Contact By:
Call: 1-866-265-5983
Submit an inquiry online
Fax: 1-877-203-9401
Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET
Dental Customer Care
Contact Dental Customer Care for eligibility/benefits and claims inquiries
Contact By:
Call 1-800-724-1675
Submit an inquiry online
Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET
Pharmacy Help Desk
For medication prior authorization, benefit questions, or to reach a pharmacist
Contact By:
Call: 1-800-920-8889
Submit an inquiry online
EDI Solutions
EDI Solutions can help with electronic transactions such as claim submissions, eligibility and claim status
Contact By:
EDI.Solutions@univerahealthcare.com
Web Help Desk
Contact the Web Help Desk for technical website issues.
Contact By:
Call: 1-800-724-5033
Submit an inquiry online
Monday - Thursday: 8 a.m. - 4:30 p.m. ET
Friday: 9 a.m. - 4:30 p.m. ET
Mailing/Corporate Address
Mail claims to:
Univera Healthcare
P.O. Box 211256
Eagan, MN 55121
Corporate Address
Mail correspondence to:
Univera Healthcare
205 Park Club Lane
Buffalo, NY 14221
HEDIS Quality
Contact our Healthcare Quality Coordinator team for more information on HEDIS.
Contact By:
Call: 1-800-768-8177
HEDIS.Clinical.Team.Univera@univerahealthcare.com
Risk Adjustment
Contact our team of certified risk adjustment coders who can assist with documentation and coding tips specific to your practice.
Contact By:
Risk.Adjustment.Provider.Contact.Univera@univerahealthcare.com
Join Our Network
Email Provider Enrollment to submit your application and follow up on enrollment status.
Visit our Join Our Network page for more information.
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