Audience: All Providers
Our goal is to help reduce your administrative burden and costs as you conduct business with the Health Plan. As part of this effort, we would like to suggest solutions for reducing the amount of paper your office generates when transferring important medical record information via fax.
We encourage you to use one of the following easy and convenient fax alternatives to submit records for preservice, prospective, or concurrent review:
- Electronic submission via CareAdvance Provider® web tool, which includes many time-saving features such as online status tracking and the ability to attach related clinical information and photos.
Training information on CareAdvance Provider® web tool - If you are unable to register or submit via CareAdvance Provider®, the Utilization Management submission feature within the Smart Data Solutions (SDS) Provider Portal should be used.
SDS Provider Portal registration information and training materials
If faxing is your only option for submitting records, please limit your faxes to a maximum of 50 pages.
Thank you for your assistance. If you have questions, please contact your Provider Relations representative.
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