Administrative Policy effective January 1, 2020

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CareAdvance Provider® Preauthorization Tool Reminder and Tips

Audience: All Providers

We remind you that our new CareAdvance Provider online authorization tool should now be used when requesting preauthorization for our Safety Net members. This includes Medicaid Managed Care (Univera Healthcare MyHealthTM and Univera Healthcare MyHealth PlusTM), Child Health Plus and Essential Plan members.

Learn how to use the tool by scrolling down to the middle of your screen on the Provider homepage, click on the Authorizations box, and select the Request Authorization tab.  Then, click on the drop-down arrow associated with the service type and choose the appropriate CareAdvance navigation guide, WebEx and tip sheet based on the line of business.

Helpful Tips

  • “No matching records found. Try your search again.”  This error message will display if you do not have authorizations entered into the system. Once you enter your first authorization request, the error message will no longer display.

  • “You have no associated provider sets.” If you receive this error message, please email your web username, individual NPI and Facets ID to: and we will update the system. There is approximately a one-hour delay for the system update.

  • If you do not see the provider you are searching for in the drop-down menu in the upper right hand corner of the CareAdvance Provider screen, email your web username, individual NPI, and Facets ID to and we will update the system. There is approximately a one-hour delay for the system update.

If you have any questions, please contact your Provider Relations representative.

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