Staff Training
2021 Fall Seminars - Register Now!
Please join us virtually for our annual provider seminar. Choose a session that’s convenient for you to learn about important health plan updates, what's new for 2022, and much more!
Behavioral Health Seminars & Training
View our latest Behavioral Health training and seminar information
SDS Portal Training
Looking for a quick and easy way to submit medical records for pre-service/prospective review? Learn to use our online submission portal for electronic submission.
Join us for one of the following WebEx opportunities:
Training Presentations
Behavioral Health
- Cultural Competency Open a PDF
- HCBS Documentation Standards Open a PDF
- Navigating Children's Behavioral Health Services - Training Presentation
- Poverty Competency
- Understanding HARP Open a PDF
CareAdvance Provider® Preauthorization Tool
- CareAdvance Elective/Acute Inpatient Navigation GuideOpen a PDF
- CareAdvance Elective/Acute Inpatient WebEx - 8.3MB (click to download)
- CareAdvance Elective Outpatient Navigation GuideOpen a PDF
- CareAdvance Elective Outpatient WebEx - 7.5MB (click to download)
- CareAdvance Inpatient Navigation Guide (Medical Specialty Drugs)Open a PDF
- CareAdvance Outpatient Navigation Guide (Medical Specialty Drugs)Open a PDF
- CareAdvance Provider Mandated Preauthorization Services
- CareAdvance Tip SheetOpen a PDF
- Creating Bookmarks in the CareAdvance Provider® Authorization ToolOpen a PDF
- Creating Templates in the CareAdvance Provider® Authorization ToolOpen a PDF
Medicare
- Medicare General Compliance, FWA and HIPAA Training Packet Open a PDF - Training Presentation
- Medicare Risk Adjustment Open a PDF- Training Guidebook
Video Training
- Creating a Provider Submission Portal Account - 6.4 MB (click to download)
- Uploading a Document to the Provider Submission Portal - 14.4 MB (click to download)
- Virtual Mailbox Guide: Navigation and File Submission - 9.9 MB (click to download)
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Need Training for Your Office or Facility?
Our Provider Relations staff is available to conduct training and education in your office. Topics often requested include website navigation, eviCore, CareAdvance Provider, product overviews, claims and billing topics, and more.
