Provider Performance

Healthcare Effectiveness Data Information Set (HEDIS®)

HEDIS is a set of standardized performance measures developed and maintained by the National Committee for Quality Assurance (NCQA) which are the most widely used set of health care performance measures in the United States. These measures specify how organizations collect, audit and report performance information across the most pressing clinical areas, as well as dimensions of patient satisfaction and experience.

HEDIS is updated annually and consists of five domains of care. HEDIS allows for standardized measurement, reporting and accurate, objective side-by-side comparisons. The health plan uses its HEDIS results to continually improve the quality of care for its members.

If you'd like to learn more about HEDIS, visit NCQA's website.

Follow this link to learn more about HEDIS performance measures.

Quality Assurance Reporting Requirements (QARR)

The New York State Department of Health collects health care data through an annual reporting system called Quality Assurance Reporting Requirements, or QARR. QARR measures are largely adopted from the National Committee for Quality Assurance (NCQA) Healthcare Effectiveness Data Information Set (HEDIS), with specific measures added to address public health issues of particular importance in New York. QARR is used to determine health plan performance on the areas of provider network, access and utilization, child and adolescent health, women's health, adult health, behavioral health and satisfaction with care.

To learn more about QARR and see performance of health plans in New York State, visit the NYS DOH website.

Consumer Assessment of Healthcare Providers and Systems (CAHPS®)

CAHPS is a program administered by the Agency for Healthcare Research and Quality (AHRQ), the lead federal agency involved in developing and distributing standardized, evidence-based surveys and related tools used to assess patient experience with the United States health care system (AHRQ CAHPS Program Brief). There are many different CAHPS surveys for ambulatory care and facilities. The health plan contracts with a certified vendor to administer the CAHPS health plan survey.

The CAHPS survey gives health plan members the opportunity to report on and evaluate their health plan and tell us about their experiences with their health care. Survey topics include access to care, test preauthorization, communication with doctors and health care providers, accurate claims and service received from customer care. There are commercial, Medicaid and Medicare versions of CAHPS. Survey results are used for National Committee for Quality Assurance (NCQA) accreditation and by other regulators.

Follow this link for more information on CAHPS.

Built upon the core principles of our triple aim - improve health care quality, lower costs and enhance the patient experience - Provider Performance Improvement (PPI) programs support the creation of a high performance network to improve the overall quality of care provided to our members and the communities we serve.

As the health plan continues to support our provider partners in all sectors of healthcare, we strive to provide programs and venues that help decrease fragmentation, improve care coordination and allow for collaboration of comprehensive patient-centered care with higher quality and lower costs.

Physicians and hospitals are directly supported by our PPI consultant team of licensed RNs, MBAs, certified professional coders, experts in population health management, quality improvement specialists, Patient Centered Medical Home (PCMH) certified consultants, health care administrators, certified case managers, Lean Six Sigma professionals and experienced data analysts, all who have multi-specialty expertise and experience that makes them uniquely qualified to support our provider partners through comprehensive clinical quality improvement.

PPI consulting services are designed to drive improvement in population health, including preventive health, acute and chronic disease care, and patient safety through application of system level processes and delivery of patient-centered care. Hierarchical in nature and based on ability and/or tolerance for financial risk, the programs are built using a consistent framework for determining quality performance, using established and tested measures that align with national measure sets with level of risk being the primary variable. These programs support providers in their efforts to improve patient safety outcomes while improving fiscal performance through means other than increases in payment rates.

The PPI consultants provide additional ad hoc support to hospital quality teams and physician practices through: (1) targeted and focused interventions as opportunities are identified; and (2) accreditation and regulatory program activities.

Hospital Performance Incentive Program (HPIP)/Small Hospital Incentive Program (SHIP)

This pay-for-performance program is rolled out as hospital contracts open for negotiation. The menu-driven incentive program utilizes all payer data, rather than just our own, for measurement and applies it to all lines of business contracted with the hospital. The program exists best as a component of multi-year agreements and models a prospective payment methodology. Annual performance targets using nationally recognized measures are established to define expectations for improved performance, and if the hospital achieves the target outcomes agreed upon jointly, the negotiated extra payment for quality applies the following year.

In an ever changing world of healthcare keeping up with clinical quality metrics and managing the onslaught of administrative reporting requirements to avoid financial penalties for noncompliance is a challenge for even the best hospitals. Understanding how to monitor and improve healthcare quality and patient safety is critical to an organization.

The health plan's Provider Quality Improvement programs are unique and innovative, as no other health plan in upstate New York has invested in programs of this type. These programs can be used by regional leadership to support collaborative activities and build significant relationships. Joint planning occurs to determine which program offering best fits with a hospital's strategy to improve overall quality and cost. The health plan provides supportive funding to providers when they join a collaborative; the amount varies by program. Since program inception, about 90% of network hospitals have participated in at least one program collaborative. The programs are viewed as employer/health plan investments that seek to align and integrate performance improvement programs with the goals of generating return on investment, impacting affordability, and improving quality of care for the communities served. Availability of these programs has become generally known in the provider community and important linkages have also resulted with the Hospital Performance Incentive Program (HPIP)/Small Hospital Incentive program (SHIP) programs, further supporting these initiatives by focusing improvement efforts on the reduction of hospital-acquired infections, surgical complications, and other adverse patient safety events. Collaborative Alliances offer our providers the opportunity to work together, harnessing the knowledge of their diverse experiences.  Learning from each other accelerates improvement and can collapse the time in adoption of evidence-based medicine. In addition, it builds a foundation and a wider infrastructure of learning that may not exist in a single organization.

Upstate NY Surgical Quality Initiative (UNYSQI): National Surgical Quality Improvement Program (NSQIP) Collaborative

The American College of Surgeons' (ACS) National Surgical Quality Improvement Project (NSQIP) is a nationally validated, risk-adjusted, outcomes-based program that measures and improves the quality of surgical care, with the goal of improving surgical outcomes and reduce the costs associated with them. Eighteen hospitals across upstate New York are currently participating. Since the program's inception, the UNYSQI participants have made notable improvements in surgical care. 

PPI Alliances

PPI Alliances are in response to our provider partners' requests for such forums, provider alliances provide a venue where participants are able to share best practices, learn from community subject matter experts in the quality field, exchange information related to common or uncommon concerns, network with each other, and build trusting relationships. Alliances bring the entire healthcare community together around an area that has been identified as opportunity for improvement revealing areas of high variability, outliers in performance, or areas of clinical inquiry.  Guest speakers, community and nationally-recognized address the feature topic.  Meeting include structured time to network among colleagues.

For more information or for requests for support, please contact the Provider Performance Improvement Team. A clinical consultant will contact you to discuss resources available to support your facility’s quality improvement activities.

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