Breadcrumb

Page Title for page template

Frequently Asked Questions

Provider Registration FAQ - Main Content

Important: DO NOT SHARE PASSWORDS or USER IDs

All users of the Provider Portal must have their own login ID, given the protected nature of the data and HIPAA and other regulations.

The HIPAA Security Rule requires an audit trail that identifies all users who logged in and accessed and/or changed electronic protected health information.

  • Account sharing violates Univera Healthcare's plan policy and poses a risk to providers and Univera Healthcare.
  • To align with Univera Healthcare security policies, every user of the Provider Portal must use a unique login ID.
  • A unique login ID enables Univera Healthcare to identify who accessed PHI and protects the user against inappropriate usage.

Note: The Univera Healthcare Web Help Desk is unable to assist a user who does not have a unique login ID.

Asset Publisher

Yes, all user have access to the Forgot Password link. You can access the link by visiting https://provider.univerahealthcare.com/forgot-password; then, follow these steps:

  • Enter your username and First and Last Name.
  • Complete your security question to obtain your Password Hint. The password hint is provided after a security question is answered correctly.  

Note: If you cannot remember your Security Question, and if your password hint does not help you remember your password, then call the Excellus BCBS Web Help Desk for assistance: 1-800-278-1247


You must request access and register for your own account. The HIPAA Security Rule requires an audit trail for all users that identifies who logged in and accessed and/or changed electronic protected health information (PHI).

Note:

  • Account sharing is in violation with the Health Plan policy, posing a risk to both providers and Univera Healthcare.
  • To align with Univera Healthcare Security Policies, every user of the Provider Portal must have a unique login ID. 
  • A unique login ID enables Univera to identify who accessed PHI and protects the user against inappropriate usage. 
  • The Univera Web Help Desk is unable to service a user who does not have a unique login ID.

  • Providers, groups, hospitals/facilities can authorize office managers to control user access to health plan information in the Provider Portal.
  • Providers (individual practitioner/physician) and authorized office managers can add or delete user accounts.
    • Users with the ability to manage staff access should audit this information periodically to prevent unauthorized users of the portal (e.g., terminated from employment, staff that has changed roles and no longer requires access).
    • If you are unable to delete the account directly, please notify Univera Healthcare. 
  • Providers, groups, hospitals/facilities can authorize office managers to control user access to health plan information in the Provider Portal.

Manage Staff Access

Register using these steps:

  • Choose Login/Register from top of any Provider portal page.
  • Choose Register & Create Account.
  • Select one of the following registration options:
  • Create Account for Private Practice
  • Begin Registration for Hospital, Group Practice or Facility
  • Complete form and submit.
  • To obtain your “P #”
    • Call Customer Care at 1-866-265-5983 and press #2 for Eligibility and Benefits. There is an option to look up your P# using the NPI number.
  • You will need to provide the following information to validate your identity:
    • Last Four Digits of your SSN
    • Your Individual Tax ID
    • First and Last Name

Staff Access Request

  • Only the provider for an individual practice, an office manager designated by them, or the group / facility / hospital site administrator can manage staff access.
  • If you are not a provider or office manager responsible for adding or deleting staff for your office, please contact your supervisor to request access.

Manage Staff Access

  • Group, Facility and Hospital Administrators can register using these steps:
    • Choose Login/Register from top of any Provider portal page.
    • Choose Register & Create Account.
    • Select one of the following registration options:
      • Begin Registration for Hospital, Group Practice or Facility
    • Complete form and submit.

Staff Access Request

  • You can request access from the person in your office or facility who has the ability to manage staff access. Only authorized administrators are able to manage access.
  • If you are not a group/facility/hospital administrator responsible for adding or deleting staff for your office, please contact your supervisor to request access.

  • Providers, Office Managers, and /or Group / Facility / Hospital administrators, please call the Univera Web Help Desk for assistance: 1-800-278-1247.
  • Front or back-office staff, please contact your Provider or Office Manager. He or she will set you up with access if you do not have it or create an account if you do not already have one. He or she will provide you with a username and initial password for login.

The facility or manager of the group for which you perform billing must provide access


A state office can register using the Hospital/Facility form. Although we do not provide access for third party agencies, the facility or group manager you work with can grant you access by setting up staff access.

The group/facility is responsible for managing your access and following our security policies by setting up individual accounts for those who need access.


If you have tried to determine who the person is in your office and are unable to determine who manages your staff access, please have your manager call and our Univera Web Help Desk can attempt to identify that person for you


Authorized Administrator: In the event the person responsible to manage staff is no longer with your organization, the Health Plan must receive a request from the provider to terminate access for an individual practice, an office manager designated by them, or the group / facility / hospital site administrator.

Staff: The person in your office or facility who has the ability to manage staff access can add and delete user accounts in the Provider Portal using the “Manage Staff Access” feature at any time.