SDS Provider Portal
Smart Data Solutions, Inc. (“SDS”), an independent company, has designed a web-based submission method to allow providers to:
Electronically submit documentation for pre-service/prospective and concurrent reviews to the Utilization Management (UM) department via the UM Submission Portal.
- This does not replace existing CareAdvance ProviderTM (CAP) submission processes.
- This is an alternative to faxing for documentation that cannot be sent through CAP.
Electronically submit documents via the Virtual Mailbox.
- This is an alternative to mailing document(s) to our PO Box in Eagan, MN.
How to submit documents via the UM Submission Portal or Virtual Mailbox
Step 1: Register a main account for your office
Complete the registration form by entering:
- Provider Name (i.e. Name of Provider’s Office/Facility), Tax ID and NPI
- Contact Name, Phone Number and Email – this individual will be the Account Administrator
- Password
After selecting “Submit”, check for an email from Stream Enrollment to obtain your User ID (CH#####) and URL to access the SDS Portal.
Instructions are available at:
- Video Training: Creating a Provider Submission Portal Account - 6.0 MB
- Training Presentation: Smart Data Solutions Account ManagementOpen a PDF
Step 2: Log into the SDS Provider Portal
- We recommend using the SDS Provider Portal with a more recent browser, such as Google Chrome, for the best experience.
- Files submitted must be less than 30MBs, not password protected and in one of the following formats: PDF (.pdf), TIFF (.tif/.tiff), PNG (.png), JPG (.jpg), and Word (.doc/.docx).
Step 3: Do you need to submit documentation for pre-service/prospective and concurrent reviews to our Utilization Management (UM) department?
Utilize SDS’ UM Submission Portal as an alternative to faxing documentation.
UM Submission Portal - Line of Business:
- Utilization Management (UM) Inpatient/DME (800-292-5109)
- UM Outpatient (800-222-8182)
- UM Skilled Nursing (315-731-2529) – (Alternate number 877-220-4609)
- UM Behavioral Health (585-399-6640)
- SafetyNet UM - Health Risk Assessments (866-838-7617)
- SafetyNet UM - Behavioral Health (844-878-6989 / 844-247-9450)
- SafetyNet UM - Care/Case Management (855-346-4418)
- SafetyNet UM - Medical Specialty Drug (MSD) (855-346-4418)
- SafetyNet UM - LTSS (844-620-7013)
- SafetyNet UM - Medical Non-Urgent (844-279-7140)
- SafetyNet UM - Urgent/Concurrent (855-742-0126)
UM Submission Portal – Form Type:
- Urgent = Services within next 48 hours
- Non-Urgent = Services more than 48 hours from submission
Instructions are available at:
- Video Training: Uploading a Document to the Provider Submission Portal - 14.4 MB
- Training Presentation: Smart Data Solutions Utilization Management Submission PortalOpen a PDF
- Note: Documentation submitted via the UM Submission Portal should only contain one patient per submission to ensure compliance with HIPAA.
Step 4: Do you need to send documentation to our PO Box in Eagan, MN?
Utilize SDS’ Virtual Mailbox as an alternative to mailing documents.
Instructions are available at:
- Video Training: Virtual Mailbox Guide: Navigation and File Submission - 9.9 MB
- Training Presentation: Smart Data Solutions Virtual MailboxOpen a PDF
- Note: Each file submitted will be processed as a separate document.
Questions
Contact your Provider Relations representative, or Customer Care:
- Call: 866-265-5983