Connect to CareAdvance Provider
For Medical Specialty Drug Requests: please use PromptPA for all lines of business. Federal Employee Program (FEP) members, continue to use CareAdvance Provider.
CareAdvance Expedited Requests: If an authorization is an expedited request, the provider must call Medical Intake with a case number to expedite.
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The following date and time information will help us to assist you better: Sat Mar 28 11:22:09 GMT 2026
We apologize for any inconvenience this may have caused.
Get Your Facets Provider ID
To receive your Facets ID you can either call 1-800-363-4658 or email our Provider Help Desk.
