We are aware of issues with CareAdvance Provider being slow and timing out and we are working to resolve the issue.
Please continue to enter authorizations through the system.
They are being saved and processed internally, although you may not see the result due to the system delays.

Authorizations entered today will be available for review tomorrow.
We apologize for any inconvenience at this time; we are working on making your experience better.

Learn how to use our new CareAdvance tool with training materials located on our website under Resources > Staff Training > Presentations & Guidebooks. For additional information view FAQ's Open a PDF.

If you receive an error message stating "You have no associated provider sets", we can help you; please email your Web Username and Individual or Group NPI to CAPAdministratorUnivera@univerahealthcare.com to update the system.

If you have any questions, please contact your Provider Relations Representative.


  • Please review the eMedNY website for benefit coverage of specific codes prior to submitting a preauthorization request for MMC or HARP members.

The medical services including provider administered drugs below require prior review by the plan to determine clinical medical necessity.